Once the card has been activated and funds have been loaded, you can use it anywhere Mastercard is accepted worldwide. You may also withdraw cash at any ATM that displays Mastercard logo by entering your PIN (Fees may apply).
If you withdraw cash at one of the 25,000 MoneyPass Network ATMs available nationwide there is no fee****
. Go to Moneypass.com
or download their app to find ATM locations near you. Otherwise, there will be a fee to withdraw cash at out-of-network ATMs.
There are no overdraft capabilities on this card.
If your card is lost or stolen, call our Customer Service number at 1-877-VamosPay (877-826-6772) as soon as possible to report the card missing. If you have the VamosPay app, you should also freeze your card immediately. We will then immediately disable the card and send you a replacement card in the mail within 7-10 business days. A Replacement Card Fee may apply. Your funds will automatically be added to the new card. If your card has been used without your authorization, you are covered by Mastercard Zero Liability Protection and can file a dispute.
Yes, you can securely place online orders with your favorite merchants up to the amount available on your card.
You can login to your personal account online at myaccount.vamospay.com
or download the VamosPay mobile app to view your balance and all your transaction history. You can also call Customer Service at 1-877-VamosPay (877-826-6772) and either follow the prompts through the Automated Telephone Service to check your balance or speak to a live agent. Using the Automated Telephone Service will be faster than waiting for a live agent. The Automated Telephone Service is available 24 hours a day, seven days a week. There is NO CHARGE for speaking to a live agent, using the Automated Telephone Service, using the VamosPay mobile app or logging in to your personal account online.
By using another form of payment in addition to your card you can still make purchases that exceed your available balance. Pay for part of your purchase with your VamosPay card and the second part with another form of payment. Let the cashier know in advance that you will be using two forms of payment, present the card and state the specific amount to be used, then pay the difference with your second form of payment: cash, credit, or check.
When using your card at certain merchants, such as gas stations (at the pump), it may place an authorization hold on your card up to $75. This is just temporary, and once the gas station settles for the amount you pumped, the difference will be refunded to your card. It is recommended that you give your card to the station attendant and state exactly how much gas you want to purchase, instead of swiping your card at the pump. This could potentially avoid that temporary upcharge. Restaurants, hotels, and car rentals often obtain authorization for more than the transaction amount as well. Many restaurants, for example, factor in an automatic tip of up to 20% when authorizing card purchases. If your restaurant bill, plus the estimated tip exceeds the amount on the card it may be declined. Should this situation occur instruct the cashiers to deduct a specific amount from the card and use another form of payment for the balance or tip.
Yes, you can use your VamosPay card to pay bills online such as utilities, insurance, cable or any other service that accepts Mastercard prepaid cards as a form of payment.
If you select “Debit” you will be asked to type in your PIN after swiping your card. If you don’t remember your PIN selecting “Credit” still allows you to use the card and the cashier will ask you to sign the receipt for the sale.